Apartment Review for Sussex At Kingstowne - Alexandria, VA

The new management company Riverstone Residential Group is HORRENDOUS. Best of luck getting a maintenance issue resolved. Back in March my heat broke and it took the office more than two days to get someone out to fix it. You have to call a 1-800 number to put in a work order and it seems there is a major disconnect between placing the work order and the office staff doing something about it. When Archstone managed these apartments someone was out in less than 24 hours fixing any and all problems. As I type this I am in my apartment that is 80 plus degrees. My AC is broke and it has been this way for a while. I have called the 1-800 number and the office to report the problem, no one seems to care.

Also, during the winter ice storm the parking lots were covered in ice for weeks at a time. Not once did someone come out and try to clear the parking spaces. I almost broke my ankle several times.

The office hours are also horrible. During the week they are open from 10-6. Are you kidding me???? Do they think people get home by 6:00 around here?

I wouldn't want my worst enemy to have to live here and deal with the Riverstone Residential Group. If I were you I would look elsewhere.